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Portal maps show Command Centers to which they have been connected and only those Command Centers to which they have been connected. Command Centers can be run independently by your organization and these will not show up on your Portal map. Connections to the Portal map must be initiated at the Portal. This allows your organization to run standalone Command Centers with independent results that do not accrue at the Portal.

If you encounter missing glyphs or images on a Lumeta map or menu, this issue may be caused by a combination of the following conditions:

  1. Your client system is running the Window's 10 operating system, which blocks untrusted fonts.
  2. You're using Internet Explorer (IE) 11 browser and it's configured to allow the use of only 1 tab at a time.


Following are workarounds:

Add Microsoft Glyphs to Your Windows Font Folder 

Before beginning, make sure you can make changes to your fonts folder. Administrator permissions may be required. For an additional methods, see https://www.ghacks.net/2016/02/05/block-programs-from-loading-untrusted-fonts-in-windows-10/ and https://stackoverflow.com/questions/31745307/ie-11-sometimes-preventing-the-display-of-font-awesome-webfonts/32105734#32105734.

  1. In your preferred browser, navigate to https://getbootstrap.com/docs/3.3/customize/.
  2. In the Less Files section, click Toggle All to clear all of the check boxes.
  3. Select the Glyphicons checkbox.
  4. Scroll down to Jquery Plugins and click Toggle All to clear all of the check boxes.
  5. Scroll all the way down to the bottom of the page.
  6. Click Compile and Download.
  7. Click the "saved-to" link located in your Success message.
  8. Open your local Windows fonts folder (%windir%\fonts)
  9. Drag the fonts into this folder.

Disable the Font Blocker in Windows 10

For the procedure to allow fonts in Windows 10, follow this link to the Microsoft site:

https://docs.microsoft.com/en-us/windows/threat-protection/block-untrusted-fonts-in-enterprise#Turn_on_and_use_the_Blocking_untrusted_fonts_feature

Configure Tabbed Browsing in IE

Method 1:

To check that the tabbed browsing settings are correct . . .

  1. Click on Internet Explorer.
  2. Click the Gearbox at the right hand top corner in internet explorer.
  3. Click Internet Options.
  4. In the Internet Options windows, under the General tab, navigate to the Tabs category and click Settings.
  5. In the Tabbed Browsing Settings window, check the box that says Show Previews for Individual Tabs in Taskbar.
  6. Click OK to exit from the Tabbed Browsing Settings window and again click on OK to exit from the Internet Options window.
  7. Restart the Internet Explorer to make sure the issue is resolved.

If issue persists, please proceed to Method 2.

Method 2:

For the procedure to reset Internet Explorer, follow this link to the Microsoft site:

http://windows.microsoft.com/en-US/windows-vista/Reset-Internet-Explorer-8-settings

Please contact Lumeta Support and send feedback at the bottom of this page if you have any trouble.


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