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In this first phase of implementation, the integration is focused on ServiceNow pulling network data from Lumeta. In use case #1, Lumeta highlights the gaps for our integration partner. 

Use Case #1 – Lumeta Integration partner reports and action for ticket workflow

  1. ServiceNow initiates the first API call to Lumeta requesting a list of all third-party integrations configured on the Lumeta Command Center and the connection status of each.
     
  2. ServiceNow initiates a second API call to Lumeta to see the gaps. What does Lumeta know that ServiceNow doesn't?
    1. Did Lumeta identify a device lacking an agent such as McAfee or Carbon Black
    2. Did Lumeta find a device that ServiceNow hasn't scanned?  (Tenable, Qualys, Rapid7)?
    3. Did Lumeta discover a CIDR or IP that ServiceNow isn't aware of (Infoblox, BlueCat).
  3. ServiceNow generates an incident ticket–one incident ticket per third-party vendor (e.g., McAfee) and containing individual records for each finding (e.g., one row for each of the 30 devices lacking the ePO agent).
  4. ServiceNow security professional remediates the issue and marks the ticket as "completed."
  5. ServiceNow initiates a third API call to Lumeta to get an updated list of gaps.
  6.  Lumeta compares the current issue-status to the expected issue-status to validate that ServiceNow-fixed issues are demonstrably fixed. 
  7. Lumeta updates ServiceNow with the new status.

Use Case #2 – CMDB Data

This use case answers the question, "What has Lumeta discovered?" It's about the device profile, its status, first observed, and last observed timestamps, and other network details populating the CMDB database within ServiceNow. 

Configuration Management Database (CMDB) is a database whose purpose is to organize and manage Configuration Items (CI). ... A CMDB is not a database in the technical sense, but an IT model for the efficient support of services.

  • Lumeta needs more information on the ServiceNow CMDB Data schema.  What is retained in the ServiceNow database and the structure?
  • Lumeta queries ServiceNow on an interval and pulls CMDB data:             
  • Lumeta does a diff and pushes assets that are missing in ServiceNow to the ServiceNow Server to be populated in the ServiceNow CMDB.
  • Lumeta Configurable parameter to push assets as  Global or by Zone
  • Lumeta ingests CMDB data from ServiceNow as an external source
  • Populate Lumeta dashboard and allows us to add to our target, eligible list.
  • Enhance profiling inside of Lumeta

Lumeta Plug-in in ServiceNow

This plug-in is expected to be certified by ServiceNow and available for download in their marketplace. Until that time, the plug-in can be downloaded from you SFTP customer account folder.

Lumeta Dashboards within ServiceNow

Lumeta Continuous Discovery
From Lumeta, each device profile, its status, first observed, and last observed timestamps, and other network details populating the CMDB database within ServiceNow. 

All of the dashboards in ServiceNow can be personalized to display the columns of interest.


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